Return Policy
Standard Master Shutters and Standard Board & Batten Shutters can
be returned if within 30 days from ship date. The standard shutters
must be received back to us at your expense in new and resalable condition, in the
original packaging with any accessories that were included. A 30%
restocking fee will charged on all standard items accepted for return
or exchange plus our original costs to ship the item to you will be deducted before any credit will be given. Please call: 1.866.209.1765 for return authorization on
standard shutters. Do not return product to us without a authorization
number from Larson's.
CUSTOM SHUTTERS: NO RETURNS. Please order carefully, custom size shutters were
made for you and are not a stocked item and cannot be returned,
exchanged or canceled, no exceptions will be allowed.Any items returned to Larson Shutter without a
RMA number from Larson's ExteriorShutterSource.com will not be accepted and will be returned to you freight
collect.
NOTE: Our shopping
cart system automatically sends a email confirmation when you submit your order,
however some ISP's block our emails or it could go into your spam or
other filtered mail. If you do not receive the confirmation please
contact us and we will arrange get you a copy of your order or you may
be able to log into your account on our website to reprint or check the
status of your order. It is your responsibility to check the order
confirmation to make sure you are getting what you wanted, we have no
way of knowing if you have entered the correct information on your
order or if the product you have ordered will meet your particular wants or needs.
Initially Defective Merchandise, Shortages and Shipping Damage
Any claims for incorrectly made or initially defective merchandise and
shortages or freight damage must be brought to our attention within 72 hours of receipt
and before product is altered in any manner or installation is
attempted. Larson Shutter Company reserves the right to inspect any
alleged incorrectly made or defective merchandise at our facility to
verify validity of claim before any repair or replacement will be performed;
however this policy does not imply automatic replacement or repair by
Larson Shutter Company. Any Shipping damage must be noted on the delivery receipt and reported to the shipping company immediately, or shipping companies will deny any claim submitted. Also if shipping damage is found please notify Larson Shutter Company within 72 hours of receipt of merchandise at: 1.866.209.1765 and we will help you with the claim. It is your responsibly to check the merchandise
when it is delivered to make sure there are no discrepancies, damage or
shortages. A written return authorization number (RMA/RGO) must be
obtained from Larson Shutter Company prior to returning any
merchandise. Items returned to Larson Shutter Company without a RMA/RGO
number will not be accepted by us and will be returned to you freight
collect.
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